Contact Us

Customer Support

We’re available to support you via email.

Email: servicevip@omahasteaks.com

Help with your order

1. Include your order number and the email address used at checkout.
2. Tell us whether you need help with delivery, an order, or a product issue.
3. For damaged or thawed and spoiled products, include a short description. Photos of the item and packaging can help us review the issue.

Damaged or spoiled on arrival?

If your items arrive damaged, or have thawed and spoiled, we will send a replacement. Please email our support team to arrange it.

Delivery information

We deliver throughout the United States, including Alaska and Hawaii. Food orders are shipped via cold-chain delivery, with delivery in 5–7 days. Standard Shipping is $9.99 and VIP Shipping is $13.99. Shipping fees apply to both one-item and two-item orders; two-item orders do not qualify for free shipping.

Read our Shipping Policy · Read our Returns & Replacements Policy