Return policy
Damaged or spoiled deliveries
If your items arrive damaged, or have thawed and spoiled, we will send a replacement.
How to request a replacement
- Email servicevip@omahasteaks.com.
- Include your order number and the email address used at checkout.
- Describe the damage or spoilage. Photos of the product and packaging can help us review the issue.
Our support team will review your message and arrange the replacement. Please contact us before sending any products back.
Other order questions
For other order or after-sales questions, contact our support team.